A data storage facility suffered outage during a major weather event in Ireland during 2018 causing service disruption for a portion of clients and thereby damaging brand reputation and failing to meet contractual obligations. The weather event had an extreme impact on the business community at a wider level and due to growing trends a reoccurrence is not improbable.
The organisation had never taken the time to implement a formal Business Continuity Management System.
The weather event itself was a once in a life time occurrence, and this is likely to have been the cause of it not being accurately predicted as a threat to the organisation. While the organisation had a healthy view on business continuity it had never taken the time to implement a formal Business Continuity Management System (BCMS) or align to a standard.
Reconnaissance provide consultancy and in house training for key personnel to ensure a structured system was developed with a view to delivering crucial KPIs such as Recovery Time Objectives (RTO).
Utilising the Good Practice Guidelines (GPG) framework developed by the Business Continuity Institute, Reconnaissance developed a comprehensive resiliency structure with the organisation, allowing for the eventual certification to ISO 22301. This allowed the organisation to identify operational efficiencies during the analysis phase of the process and thereby realise additional return on investment. Creating a programme to embed continuity throughout the business allowed for alignment to the broader business strategy and greatly enhanced organisational resiliency, improving the decision-making process at all levels of the organisation.